2013 GEM Forum
12 - 13 Nov 2013, London
Welcome to the 3rd Annual Global Enterprise Mobility Forum
Most of the companies realized the need for fast delivery and reliable performance of services that are adaptable to the constantly expanding range of mobile devices and platforms. To keep their competitive edge and ultimate growth inspite of unstable economic outlook, it is crucial to swiftly navigate through the latest developments in the enterprise mobility world. Looking at the change drivers on the enterprise mobility scene in 2013 – e.g. PaaS technologies, private cloud, the predicted sales of smartphones and tablets in 2013 that will reach 1.2 billion, rocketing speed of Apps development - those and others will continue to change the way the companies do their business.
EBCG invites you to join our 2013 GEM Forum creating an ideal platform for discussing current trends both on managerial and operational level through series of presentations, case studies and panel discussions. Join the experts to explore, discuss and exchange ideas on urgent questions such as: As the expansion of newer frontiers continues what are the biggest concerns enterprises have? What is the current role of CIOs in the mobile enterprise eco-system, that includes employees, partners and customers – all connected through various devices on multiple platforms? How to tackle phenomenal legal and compliance issues across the continents?
Six Basic Reasons Why You Can't Miss the 2013 GEM Forum:
- Explore the latest mobility trends of 2013, 2014 and beyond
- Look into proven mobility strategies and large scale deployment in high speed environment
- Discuss mobile device management and mobile apps
- Learn about optimizing operations and improving productivity of your sales force
- Get insights into personal clouds, PaaS, SaaS, social media
- Take back to the office ready to implement mobile security and mobile risk management strategies
What Distinguishes This Event From the Others?
- Best in Class: 15+ Awarded Speakers (by Euromoney survey)
- +100 Senior Level Attendees
- Focused Panel Discussions
- Speed Networking Kick-Off
- Networking "London Style" Cocktail Reception in a nearby Brewery
- Your Favorite Networking Coffee Breaks
The 2013 GEM Forum provides participants with a unique opportunity to engage in deep discussions and to capitalize on the collective intelligence of the group. The content will deliver firsthand, intimate knowledge of what's going on in the industry.
Your Premium Speaker Panel in London
The quality of our speakers mirrors the quality of each conference. After 5 months of solid research and recruitment we've hand-picked the industry's leading minds. We'll soon have live an online networker allowing you to connect and ask questions to all the speakers before the event (once you're registered of course). We are proud to present you the best 2013 GEM speaker panel:
Thang Nguyen has extensive experience in Security Software, Networking and Mobility spaces in the Bio-Pharmaceutical Industry. As a Global Mobility Lead at Genentech and Roche, he has consistently demonstrated his ability to lead, transform and deliver key mobile strategies for the enterprise. Prior to Genentech and Roche, Thang focused on competitive pricing and strategic research for a telecom startup and has held various positions at McAfee and the University of Illinois at Chicago Hospital.
Esko Harjama is the Head of Global Application Development team in Metso Mining and Construction. Team is responsible for the maintaining the roadmaps and development of global applications, including SAP-integrated Web and mobile applications, Extranet and other business-critical applications. He has over 10 years of experience from different global and listed companies in software, banking and manufacturing industries. During his career, he has worked in the roles of a specialist, consultant, project manager and team lead in various development initiatives. He has been managing business development and IT projects, usually with a twist of technology and focus on how to use new technologies to create business benefits.
Dr Igal Nagar, TNT Express ICS, is the business systems manager responsible for the business systems development of TNT Express Marketing, Sales, Customer Service and Self-Service. In his role Dr Nagar continually looks at new technologies and techniques to give TNT Express advantage in the fiercely competitive time-sensitive express delivery market. His main areas of expertise are in Internet, eCommerce and mCommerce, which are used to provide solutions for TNT customers in 200 countries. He is regarded as an expert Enterprise Architecture. Dr Nagar joined TNT in 1998 and holds the following qualifications: BSc Mathematics, MSc Software Engineering, MSc Information Management, MBA, and PhD.
For further information, please contact Igal Nagar via e-mail: email@example.com
Michel de Goede has been in general and IT consulting for more than 30 years and has built a serious track record of advising, transforming, reorganizing or automating organizations. The many assignments have helped Michel in developing the sharp analytical mind that helps him break down any business problem in no time. Michel has been a Strategy Consultant / Enterprise Architect with Alliander for over 4 years. Michel holds an international MBA from the Rotterdam School of Management Erasmus University.
Silver Plus Sponsor
Magic Software provides a multi-channel user experience focused around enterprise logic and data. Our future-proof platforms provide an environment for streamlined development and deployment, effective integration of core business applications, supporting scalable deployment on multiple channels, including on-premise, Web (HTML5), RIA, mobile and SaaS. Our metadata-driven approach and expertise delivers products and services that can be deployed with minimal effort, maximising existing assets. With a presence in more than 50 countries, strategic alliances with global IT leaders including IBM, Microsoft, Oracle, Salesforce.com, and SAP and over 30 years of experience, we enable our customers to accelerate their business performance.
Gold Media Partner
Silver Media Partner
TechWeekEurope UK, is the authoritative UK source for news, features and reviews of business technology. Its aim is to help IT decision makers enhance their business with technology.
The site provides insight on topics including mobility, security, cloud computing, public sector and sustainable IT.
TechWeekEurope UK is published by NetMediaEurope, a leading B2B IT publisher owning a portfolio of 30 sites across Europe.
The Enterprise Mobility Network is a global community for strategic mobility decision makers. It brings together in one place a wealth of tools and resources to help professionals working in or around the area of Mobile and Wireless Technology freely access the most up to date information about the sector and to connect and collaborate with a professional community that spans continents and verticals. www.enterprisemobilitynetwork.com
|TelcoProfessionals(TP) is an interactive, content rich, blog- and video-centric online community, and business exchange, developed exclusively for the Telecom and Media industry. We are dedicated to individuals working in the industry globally, as a place they can find and help each other get ahead. TP includes a full Telecom & Media events listing, blogs from Thought Leaders, videos of the people shaping the industry's future, and forums. TP allows you to network directly with over 110,000 like-minded unique viewers from 206 countries.
To enhance your professional profile and network for future business opportunities, or to visit our jobs portal, join us today on www.telcoprofessionals.com.
|The Mind Commerce® mission is to provide customized research, consulting, training, and writing servicesfor the telecommunications and IT industry within our areas of expertise. Mind Commerce clients include manufacturers, developers, service providers, industry organizations, and government. Mind Commerce partners include various leading firms in the telecommunications industry. Mind Commerce differentiates itself from its competition by meeting the unique needs of its clients through customized product development and service delivery.|
MOBILE BUSINESS is the great trend magazine for business decision makers and employees who consider ‘mobile working‘ as productivity gain for colleagues and prospective company success. The magazine reports on the effective use of mobile solutions in the business field. It adresses investment decision makers for mobile solutions, among company manager, department manager as well as sales and distribution manager.
it&t business is Austrians high-end magazine for enterprise computing, telecom and internet.
Edition 15.000 pcs - more than 53.000 readers.
|The Smart Sense is a dedicated news platform that published news, articles and interviews regarding “smart technologies”. With smart card, mobile, identification and contactless technologies concerning payments anchored as our forte, our readers and contributors include industry high profiles (C‐Level Executives), market movers, decision makers, associations and end‐users that shape the industry. Like the sixth sense, come and experience the smart technology industry in a whole new way! Contact us at firstname.lastname@example.org.|
Business Process Incubator is your online resource for all things essential to every process practice. Free membership provides access to BPM, Change Management, Process Improvement, Lean and Six Sigma resources. Whether you need to assess your organization’s readiness-to-change, prepare to participate in a process related project, or obtain BPMN modeling tools, it’s all here.
Bronze Media Partner
Hilton London Docklands Riverside
265 Rotherhithe Street, London SE16 5HW, UK
TEL: 44-207-231-1001 FAX: 44-207-2310599
With a convenient location on the banks of the River Thames and only 20 minutes from London City Airport, the Hilton London Docklands Riverside hotel is the ideal place to stay to experience everything that London has to offer.
The hotel's complimentary ferry service will take you to Canary Wharf Pier, London’s premier business district, within minutes. From Canary Wharf there are excellent public transport links to the nearby O2 Arena and the ExCel London conference venue and to the rest of the city via the Underground and the Docklands Light Railway.
All guest rooms at this hotel offer comfort and convenience in a spacious setting which still retains features such as exposed brickwork from its time as a wharf building. Take advantage of the high-speed internet access (fees apply) to remain connected to colleagues and friends back home, or get down to work in the separate work area provided in your guest room. The hotel’s LivingWell Health Club and the popular Terrace Restaurant offer the perfect means by which to relax, rejuvenate and refuel at the end of a busy day in London.
London is the capital city of England and the United Kingdom, the largest metropolitan area in the United Kingdom, and the largest urban zone in the European Union by most measures. The city is located on the River Thames. London is a leading global city, with strengths in the arts, commerce, education, entertainment, fashion, finance, healthcare, media, professional services, research and development, tourism and transport all contributing to its prominence. It is the world's leading financial center alongside New York City and has the fifth-largest metropolitan area GDP in the world, and the largest in Europe. London has been described as a world cultural capital. It was the world's most visited city during 2011.
London contains four World Heritage Sites: the Tower of London; Kew Gardens; the site comprising the Palace of Westminster, Westminster Abbey, and St Margaret's Church; and the historic settlement of Greenwich. Other famous landmarks include Buckingham Palace, the London Eye, Piccadilly Circus, St Paul's Cathedral, Tower Bridge, Trafalgar Square, Wembley Stadium, and Shard London Bridge. London is home to numerous museums, galleries, libraries, sporting events and other cultural institutions, including the British Museum, Natural History Museum, National Gallery, Tate Modern, British Library,Wimbledon, and 40 West End theatres.The London Underground is the oldest underground railway network in the world and the second-most extensive.
Tower of London is a historic castle on the north bank of the River Thames in central London, England. It lies within the London Borough of Tower Hamlets, separated from the eastern edge of the City of London by the open space known as Tower Hill. It has played a prominent role in English history as it was besieged several times and controlling it has been important to controlling the country. The Tower has served variously as an armory, a treasury, a menagerie, the home of the Royal Mint, a public records office, and the home of the Crown Jewels of the United Kingdom.
The Palace of Westminster, also known as the Houses of Parliament or Westminster Palace, is the meeting place of the two houses of the Parliament of the United Kingdom - the House of Lords and the House of Commons. It lies on the north bank of the River Thames in the heart of the London borough of the City of Westminster.
|Westminister Abbey is a large, mainly Gothic church, in the City of Westminster, located just to the west of the Palace of Westminster. It is the traditional place of coronation and burial site for English, later British and monarchs of the Commonwealth realms.|
|Buckingham Palace is the official London residence and office of the British monarch. It has become the principal royal residence in 1837, on the accession of Queen Victoria, who was the first monarch to reside there as her predecessor William IV had died before its completion. Every year some 50,000 invited guests are entertained at garden parties, receptions, audiences and banquets. The Garden Parties, usually three, are held in the summer, usually in July. The Forecourt of Buckingham Palace is used for Changing of the Guard, a major ceremony and tourist attraction.|
|The London Eye is a giant Ferris wheel situated on the banks of the River Thames, in London, England. The entire structure is 135 meters tall and the wheel has a diameter of 120 meters. It is the tallest Ferris wheel in Europe, and the most popular paid tourist attraction in the United Kingdom, visited by over 3.5 million people annually.|
Post Show Report - 2012 GEM Forum
It is our pleasure to extend you a warm thank you for participating at our event and making it successful. The second edition of GEM Forum brought togehter over 100 leading European mobility experts. For two days, participants created a genuine atmosphere for sharing experiences among key decision makers and provoked inspirational ideas for business.
The event was officially supported by 22 media partners and security associations, including OWASP, ISSA, Digital Forensics, ISC2, and many others. Thanks to Telogis for their Gold Sponsorship, Mobility Architects, TOA Technologies and Movilizer for being a Bronze Sponsor, and TouchStar and Honeywell for being Sponsors.
92% of participants stated that the Forum was good to excellent
84% of attendees enjoyed the networking time in the Britsh Style Cocktail Reception
In comparison with the forum held in 2011, 2012 GEM Forum brought on board a greater palette of presentations, speakers, case studies, panel discussions and trainings.
Your GEM Forum Team
GEM Forum through the eyes of Mrs. Sharon Clancy
Editor-in-Chief at Enterprise Mobility Network
There are already hundreds of real-world examples of mobile technology empowering knowledge workers and adding real value to important business processes – enterprise mobility improves productivity through providing the information the moment it is needed in real-time. Now, enterprise mobility is set to enter a new phase, with a strategic role in the global shift towards mobile computing, cloud services and big data analytics.
The 2012 Global Enterprise Mobility Forum was focused on revealing the enabling role of various mobility technologies and how to manage new corporate security risks. There was also plenty of advice from companies in the front-line on the factors that had contributed to their successful mobile deployments, and the strategic role it was playing in their companies.
The key messages for enterprise mobility developments over the next few years were that mobility was a development that could and should play a key role in strategic planning; that mobility was not a threat to be distrusted but an enabler to be embraced and, from a practical viewpoint, the important of change-management and including the inclusion of mobile workers at an early stage in the planning process were essential for a successful deployment.
Speakers agreed that there were potential risks and pitfalls from mobilisation, but that these could be mitigated by identifying what they were and planning coping strategies.
“Risk can be everywhere from the employee who dislikes the new process, device or software so misuses the device to impersonators who steal employee identity off the device and misuses it to gain access to an insecure network or misuses the data on the device, ” pointed out Ondrej Kinčík, enterprise application architect for DHL Express. He explained some essential steps DHL Express had taken: sensitive data was protected from unauthorized access; the integration channels to the back-end environment were secured from intrusion; and financial transactions were secured.
“Finding the right balance between security, cost and performance is key: do the necessary but don’t over-engineer the solution,” he warned. “The development cost grows with the implementation of stronger security requirements, although this does not necessarily mean the TCO grows, too. However, the overall performance (process and IT) decreases with the implementation of stronger security requirements.” Kinčík cited as an example, couriers having to re-log into the mobile application after the mobile device has been automatically locked.
New technology has introduced new threats and companies needed to accept that often they had no control over their data, our data, Steve Williamson, director, IT Risk Management for GlaxoSmithKline, told delegates. “We need to design a new set of rules which allows the business to reap the benefits of the new technology while reducing the risks to an acceptable level.”
Users are more empowered, there are many storage locations and many copies of the same data file, he pointed out. “It is impossible to control all the devices and locations where data is, we need to protect the organisation’s data, irrespective of where it is stored or processed.” Security controls must be preventative, detective and recovery, said Williamson. “We need more focus on detective and recovery controls and we need to put security on the data and not just the device.”
Making the business case
Meticulous planning was essential for the success of a project, agreed speakers. “Find out which areas are most likely to slow the mobile project: adoption, legal, contractual, technology, infrastructure,” advised Jorge Favita, Portugal Telecom’s head of Performance Management and Customer Operations Excellence.
Companies need to integrate IT into their business decision-making processes, said Colette Roeder-Möring, Group IT Manager at parcels and logistics company Seabourne Group. “Develop a business strategy and integrate it with a technology roadmap. What technology strategy should the company follow, how does it fit with business targets what does the company need from technology, are all questions that need answer.” For Seabourne Group, she explained one driver having better data available in real-time and deploying technology that would improve the response time from the mobile workforce. “Choose the application and solution first, then the device.”
Roeder-Möring pointed out that deciding on the right mobility partner was paramount. ”Choosing the right system will make the difference and there is a huge variety of systems on the market.” Reliability and support of the system and the ability to interface with your ERP system are important, she said. When it came to devices, the choice was whether to opt for smart or ruggedised devices, what OS to adopt and whether to allow BYOD. New mobile devices might delivery capability and performance but the short lifespan was a challenge, she accepted. For Seabourne Group, performance was also a driver, she explained – a one second delay per parcel can make a difference of 4 hours in the evening shift and cause a day delay in delivery. For global companies there needed to be recognition of the different legislative and operational needs in different countries. “Legal aspects in different countries can impact the business capabilities of a mobile solution,” said Kinčík. “You must understand the local data protection requirements and componentise and parameterise both the business process and the software to handle the differences.
Roeder-Möring pointed out that that in South Africa, for example, there was a need for higher security. In Europe, the demand was for better and faster information return and the challenge was that many deliveries are done by sub-contractors or agents and Seabourne had no control over their systems.
Seabourne had deployed TomTom Business Solutions integrated vehicle tracking and job dispatch fleet management system. It allowed dispatchers to have visibility of the fleet in real-time and to send jobs directly to the driver. In the warehouse, Seabourne Group had developed its own software to run on rugged mobile devices that provided a link to the Manhattan warehouse management system. The solution was being used to provide the real-time tracking information now demanded by customers, and to measure delivery performance, says Colette. “We know where our vans are at any time, we know the available warehouse space and we can track goods as they move through the supply chain, delivering better customer service.
Beyond productivity improvements
When electricity utility company EDP had embarked on phase I of its mobility project in 2008, its main aim had been to reduce the bottlenecks in the system and reduce outages- when electricity supplies are cut off for whatever reason. With phase II it is aiming for more integration. “The first stage had had focussed deploying a mobile platform that would support the field team and management, reduce service outages, improving maintenance and commercial services. There was some back office optimisation and mobilisation of some systems,” explained associate director Rui Pena. “The aim in phase II is to provide end-to-end vision, greater operational control and further improvements in workforce management to increase functionality.” The improvements included order differentiation, worker panic buttons, adoption of Google-type maps, asset management integration and materials management.
EDP also plans to widen the type of mobile device used by employees to provide best functionality and ergonomics. “Devices have evolved since the start of the project in 2008. Screen-size, portability, user-friendliness, processor performance and GPS capability are all essential components and we are now looking at a range of devices including tablets, laptops with barcoding capability.” The selection team pre-selects devices which are them field-tested before a final decision is made.
Portugal Telecom is committed to some degree of ruggedness in its devices to ensure reliability in the field. Mobile workers had originally used Motorola MC75 devices but since 2010 the company has been deploying the more compact Motorola ES400. Jorge Favita told delegates there had been several benefits from choosing the rugged option: a six-year life, lower repair costs and fewer faults in the field. The single-device choice also meant a single operating system; easier change-management from paper-based systems and simpler software upgrades. Portugal Telecom was also maximising its use of the devices. It allowed technicians to clock on and off shift, provided access to training videos and technical library and provided some sales information so they could add up-sell to customers.
Favita revealed had some impressive performance improvement statistics: on-time arrivals had risen fro 80% to 96%, time-to-repair had halved from 51 minutes to 26 minutes, and productivity had gone up from 3.5 to five jobs per day, and service costs had dropped by 20%. The service improvement had had a direct effect on customer retention, with churn rate dropping by 25%/. The biggest benefit had been greater operational visibility and control, said Favita, with more re consistence performance, greater availability of data and technical autonomony.